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Kontact

Unified Communications Solution

The right answer for your contact center
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Kontact is a unified communications solution developed from the start. It is presented as a voice and contact center platform in IP architecture and can be deployed in the cloud or in local environments.

THE SOLUTION

QUICKLY IMPLEMENT A CONTACT CENTER SOLUTION WITH KONTACT

– Centralize communication channels
– Central and intuitive management
– Low initial investment
– Reduced costs

KONTACT ADVANTAGES

A PRODUCT THAT CAN BE EASILY ADAPTED TO YOUR COMPANY’S NEEDS.

Manage all communications with your customers from a single point of access. Communication is continuous and consistent across all communication channels. Make contact records available to sales and customer service.

CENTRALIZE COMMUNICATION CHANNELS

COST REDUCTION

LOW INITIAL INVESTMENT

CENTRALIZED AND INTUITIVE MANAGEMENT

INTEGRATION WITH OTHER SYSTEMS (CRM & SM)

FUNCTIONALITIES

Monitoring
Reporting
Call Recording
AD Integration
Omni-channel
Integration with MS Teams
Blacklist

E-mail
Conference Call
Agent Chat
Dynamic Forms
Virtual Agent Console
Agent Breaks
Callbacks

Supervisor Virtual Console
Queues
Agent SLA
Outbound Campaigns
CTI Service Management

Gateways
Wired and mobile calls
IVR (Interactive Voice Response)
Call Distribution

Telephone extensions
Mobile and SIP phones
Custom Software
Software Integration

Voice
Video Calling

Corporate email
Internal and external chat (WhatsApp)

REFERENCES